Terms of Use

Welcome to the website of Bryxemaroakhexei. These Terms of Use ("Terms") govern your access to and use of our website at bryxemaroakhexei.world and any related pages, as well as the general framework for engaging our decluttering and organisation services and our online consultation services. By accessing or using our website, or by booking or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or our services. We recommend that you read these Terms in full and that you also read our Privacy Policy, Cookies policy, and Return Policy, which form part of your agreement with us where relevant.

About us and our services

Bryxemaroakhexei provides space organisation and decluttering services in the United Kingdom. Our services include in-person decluttering and organisation at your property (e.g. room clear-out, full home organisation, and ongoing support packages) and online consultation sessions delivered by video or similar means. The specific scope, pricing, duration, and delivery of each service will be agreed with you at the time of booking and may be set out in a separate confirmation email or agreement. These Terms apply to the use of our website and form the general terms on which we provide our services unless otherwise agreed in writing. Any conflict between these Terms and a separate written agreement between you and us shall be resolved in favour of the separate agreement to the extent of the conflict.

Eligibility and capacity

By using our website or our services, you represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction, if higher) and that you have the legal capacity to enter into a binding contract. If you are booking on behalf of another person (e.g. a family member or a business), you represent that you have the authority to bind that person or entity to these Terms. Our services are offered only to individuals and entities that can form legally binding contracts under applicable law. We reserve the right to refuse service to anyone at any time for any reason permitted by law.

Use of the website

You may use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the site. You must not use the website in any way that is unlawful, fraudulent, or harmful, or in connection with any unlawful, fraudulent, or harmful purpose or activity. You must not use the website to transmit, upload, or distribute any material that is defamatory, obscene, offensive, threatening, or that infringes any intellectual property or other rights of any person. You must not attempt to gain unauthorised access to any part of our systems, network, or data, or to any other user's account. You must not use any automated means (including but not limited to scripts, bots, scrapers, or crawlers) to access, collect data from, or interact with our website without our prior written consent. You must not introduce any viruses, malware, or other harmful code. We reserve the right to suspend or terminate your access to the website immediately if we reasonably believe you have breached these Terms or have engaged in conduct that we consider inappropriate. The content on our website (including text, images, layout, and any downloadable materials) is for general information only and does not constitute professional, legal, or financial advice. We endeavour to keep information accurate and up to date but we do not guarantee its completeness, accuracy, or suitability for any particular purpose. You are responsible for your own decisions and for verifying any information that is important to you.

Booking and formation of contract

When you request or book a decluttering service or an online consultation, you are making an offer to purchase that service on the terms set out at the time of booking (including the price, description, and any conditions displayed on our website or communicated to you). A contract between you and us is formed only when we confirm acceptance of your offer by sending you a confirmation (e.g. by email or other agreed method). We are not obliged to accept any booking and may decline a booking at our discretion (e.g. due to availability, capacity, or other operational reasons). Until we have confirmed your booking, we have no obligation to provide the service. You are responsible for ensuring that all information you provide at the time of booking (including your contact details and, for in-person sessions, the property address) is accurate and complete.

Payment

Payment terms will be set out in the booking confirmation or in our Return Policy. Unless otherwise agreed in writing, payment is due as specified at the time of booking (e.g. in full in advance of the first session, or in accordance with a payment plan for multi-session packages). We accept payment by the methods indicated on our website or in the confirmation. You must pay all amounts due in full and on time. Failure to pay in accordance with the agreed terms may result in cancellation of the booking, suspension of future sessions (for packages), and may affect your ability to book future services. We may charge interest on overdue amounts at a rate permitted by law. All prices are in British Pounds (GBP) and include VAT where applicable unless stated otherwise. Prices are subject to change; the price applicable to your booking is the price confirmed at the time of acceptance of your booking. Any refunds will be processed in accordance with our Return Policy.

Cancellation and rescheduling

Cancellation and rescheduling of our decluttering and online consultation services are governed in full by our Return Policy. By booking a service, you agree to the cancellation, rescheduling, and refund terms set out in that policy. We encourage you to read the Return Policy before making a booking. In summary, we ask for reasonable notice for cancellations or rescheduling (typically 48 to 72 hours depending on the type of session). If you cancel with the required notice, we will work with you to reschedule or to process a refund in accordance with the Return Policy. If you cancel without the required notice, we are not obliged to provide a refund. Refunds, where applicable, will be processed within the timeframes set out in the Return Policy. We may cancel or reschedule a session in circumstances described in the Return Policy (e.g. force majeure or operational necessity) and will offer a refund or alternative date as set out there.

Your obligations when using our services

When you receive our in-person or online services, you agree to: provide a safe and suitable environment for in-person sessions (including ensuring that the property is safe to access and that any hazards are disclosed to us); be present (or have an authorised person present) for in-person sessions as agreed; participate in good faith and provide such information as we reasonably need to deliver the service; and treat our staff and representatives with respect. You remain responsible for all decisions regarding your belongings and your property; we provide guidance and support but do not make decisions on your behalf unless you explicitly ask us to and we agree. You are responsible for ensuring that you have any necessary permissions (e.g. from other occupants or owners) for us to access the property and to carry out the agreed activities. If we are unable to deliver the service due to your breach of these obligations (e.g. failure to provide access or a safe environment), we may treat the session as cancelled by you and our Return Policy will apply.

Intellectual property

All intellectual property rights in our website (including design, structure, text, graphics, logos, images, and other content) and in our service materials (e.g. handouts, action lists, summaries, or other documents provided as part of our decluttering or consultation services) are and remain the property of Bryxemaroakhexei or our licensors. You may view and download content from our website for your personal, non-commercial use only, provided you do not remove any copyright or other proprietary notices. You must not copy, reproduce, modify, adapt, distribute, publish, sell, or create derivative works from any of our content or materials without our prior written consent. The name "Bryxemaroakhexei", our logo, and our other branding are our trade marks (whether registered or unregistered) and may not be used without our permission. Unauthorised use may constitute infringement and we reserve the right to take appropriate action. If you provide us with any content (e.g. feedback, photos, or ideas), you grant us a non-exclusive, royalty-free, perpetual licence to use such content for our business purposes (e.g. improving our services or marketing), subject to our Privacy Policy and applicable law.

Disclaimer of warranties

Our website is provided on an "as is" and "as available" basis. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or usefulness of any information on the website. Our decluttering and organisation services are provided with reasonable skill and care, but we do not guarantee any particular outcome (e.g. a specific level of organisation or that your space will remain organised for any set period). Results depend on many factors, including your participation, your space, and your ongoing habits. We are not responsible for the decisions you make regarding your belongings (e.g. what to keep, donate, or discard) and you are solely responsible for those decisions and for any consequences that may follow. Nothing in these Terms excludes or limits any warranty or liability that cannot be excluded or limited under applicable law (e.g. in the UK, the Consumer Rights Act 2015 may imply certain terms in your favour).

Limitation of liability

To the fullest extent permitted by applicable law, we exclude all liability for any indirect, consequential, special, incidental, or punitive loss or damage arising from or in connection with your use of our website or our services. This includes (without limitation) loss of profits, revenue, business, data, or goodwill, and any loss or damage arising from your reliance on any content on our website or on any advice or guidance given in the course of our services. Our total liability to you for any claim or series of related claims arising out of or in connection with these Terms, our website, or our services (whether in contract, tort, negligence, or otherwise) shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim (or, if the claim relates to a specific booking, the amount you paid for that booking). Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law. If you are a consumer, your statutory rights are not affected by these limitations. You agree that the limitations and exclusions in this section are reasonable in the context of the nature of our services and the fees charged.

Indemnity

You agree to indemnify, defend, and hold harmless Bryxemaroakhexei and its officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: your use of our website or our services; your breach of these Terms; your violation of any law or the rights of any third party; or any content or information you provide to us. We reserve the right to assume the exclusive defence and control of any matter subject to indemnity by you, at your expense, and you agree to cooperate with our defence.

Privacy and data protection

Your use of our website and our services is also governed by our Privacy Policy and our Cookies policy. By using our site and services, you consent to the collection, use, storage, and disclosure of your personal data as described in those documents. We process your data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Please read our Privacy Policy and Cookies policy carefully to understand your rights and our practices. If you do not agree with those policies, you must not use our website or provide us with personal data (though we may need certain data to provide our services).

Third-party links and content

Our website may contain links to third-party websites or services (e.g. maps, payment providers, or social platforms). These links are provided for your convenience only. We do not control, endorse, or assume responsibility for the content, privacy practices, or terms of use of any third-party site or service. Your use of third-party sites is at your own risk and subject to their terms and policies. We encourage you to read the privacy policy and terms of any third-party site you visit.

Complaints and dispute resolution

We aim to resolve any complaint or dispute fairly and promptly. If you have a complaint about our website or our services, please contact us using the details on our website. We will acknowledge your complaint and will try to resolve it within a reasonable time. If we cannot resolve the matter to your satisfaction, you may have the right to refer the dispute to an alternative dispute resolution scheme or to the courts, as applicable. If you are a consumer in the UK, you may also have rights under the Consumer Rights Act 2015 and may be able to use the Consumer Ombudsman or similar services. Nothing in these Terms affects your statutory rights.

General provisions

These Terms, together with our Privacy Policy, Cookies policy, Return Policy, and any booking confirmation or separate agreement we enter into with you, constitute the entire agreement between you and us in relation to the subject matter and supersede any prior agreements or understandings. These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms or our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that we may bring proceedings in any court of competent jurisdiction to protect our intellectual property or to seek injunctive relief. If any part of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that part shall be severed and the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, and no waiver shall be effective unless in writing and signed by us. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor or in connection with a merger or sale of our business. We may amend these Terms at any time by posting the updated version on our website. The date of the last update will be indicated. Your continued use of the website or our services after the effective date of the changes constitutes acceptance of the amended Terms. We recommend that you review these Terms periodically. If you do not agree to the amended Terms, you must stop using our website and our services.

Contact

If you have any questions about these Terms of Use, or if you need to contact us for any reason relating to your use of our website or our services, please contact us using the contact details (address, phone number, and email) provided on our website. We will respond as soon as practicable.