Privacy Policy

Bryxemaroakhexei ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains in detail how we collect, use, store, disclose, and safeguard your personal data when you use our website at bryxemaroakhexei.world and when you engage our space organisation and decluttering services or online consultation services in the United Kingdom. It also describes your rights in relation to your data and how you can exercise them. We encourage you to read this policy carefully and to contact us if you have any questions.

Who we are and our role as data controller

Bryxemaroakhexei provides decluttering and space organisation services, including in-person organisation at your property and online consultation sessions delivered by video or similar means. Our services are designed to help you organise your space, whether through room clear-outs, full home organisation, ongoing support packages, or remote consultation. We are the data controller in respect of the personal data we process in connection with these activities. This means we determine the purposes and means of the processing of your personal data. Our contact details are set out at the end of this policy and on our website.

Scope and applicability

This Privacy Policy applies to all personal data we collect through our website, through direct contact (e.g. by email, telephone, or post), and in the course of providing our decluttering and online consultation services. It applies to visitors to our website, to individuals who make enquiries or book our services, and to clients who receive our in-person or online services. It does not apply to third-party websites or services that may be linked from our site; those are governed by their own privacy policies. By using our website or our services, you acknowledge that you have read and understood this policy.

Personal data we collect

We may collect and process the following categories of personal data. The exact data we collect depends on how you interact with us (e.g. browsing only, making an enquiry, or booking a service). We collect only what is necessary for the purposes described in this policy.

Identity data

Your name, title (if provided), and any other identifiers you give us when contacting us or booking a service. This allows us to address you correctly and to manage your bookings and our relationship with you.

Contact data

Your email address, telephone number, and postal address. When you book in-person decluttering or organisation sessions, we also collect the address of the property where the sessions will take place. We use this to communicate with you, to confirm and manage appointments, and to deliver our services at the correct location.

Transaction and service data

Details of the services you have requested or purchased (e.g. room clear-out, full home organisation, ongoing support package, single or multi-session online consultation), session dates and times, duration of sessions, payment-related information (such as payment method and transaction references; we do not store full card details), and all correspondence relating to the delivery, modification, or cancellation of our services. This data is necessary to perform our contract with you and to meet our legal and accounting obligations.

Technical and usage data

When you use our website, we may collect your IP address, browser type and version, operating system, device type, time zone setting, referring URLs, pages viewed, and how you navigate our site. We may use cookies and similar technologies as described in our Cookies policy. This helps us to operate and improve our website and to understand how visitors use it.

Preferences and feedback

Any preferences you express (e.g. preferred communication channel, session times, or special requirements) and any feedback or reviews you choose to provide about our decluttering or consultation services. We use this to tailor our service and to improve our offerings.

Special categories of data

We do not routinely collect special category data (e.g. health, ethnicity, or religious beliefs). If you voluntarily share such information in the context of our services (e.g. to explain mobility or access needs for an in-person session), we will process it only where necessary and with appropriate safeguards, and only where we have a lawful basis to do so (e.g. your explicit consent or where necessary for the provision of our services).

How we use your data

We use your personal data only for specified, explicit, and legitimate purposes. Below we set out the main purposes and, where helpful, the typical legal basis we rely on. We do not use your data for purposes incompatible with those described here unless we are required or permitted to do so by law.

Providing our decluttering and organisation services

We use your identity, contact, and transaction data to schedule and deliver in-person sessions at your property or online consultation sessions. This includes sending confirmations, reminders, and any pre-session or post-session communications (e.g. written summaries or action lists after online consultation, where agreed). We also use this data to tailor our approach to your space and your goals. The legal basis for this processing is the performance of our contract with you.

Processing enquiries and bookings

We use your contact and identity data to respond to your enquiries, to confirm bookings, and to manage any changes or cancellations in line with our Terms of Use and Return Policy. We may keep a record of our communications for quality and dispute-resolution purposes. The legal basis is our legitimate interest in managing our business and our contractual relationship with you.

Processing payments

We use your transaction and contact data to arrange and record payment for our services (room clear-out, full home organisation, ongoing support packages, and online consultation single or package bookings) in accordance with our pricing and payment terms. We do not store full card numbers; payment processing may be carried out by third-party payment providers who have their own privacy policies. The legal basis is contract performance and our legal obligations (e.g. tax and accounting).

Improving our services

We may use anonymised or aggregated data (and, where necessary, pseudonymised data) to review and improve the quality of our decluttering and consultation offerings, to train our team, and to develop new services. We do not use identifiable personal data for marketing or profiling beyond what is described in the "Communicating with you" section below. The legal basis is our legitimate interest in improving our business.

Legal and regulatory compliance

We use your data as necessary to meet our legal duties, including record-keeping for tax and accounting purposes, responding to lawful requests from authorities (e.g. courts or regulators), and protecting our legal rights. The legal basis is compliance with a legal obligation or our legitimate interest in defending our rights.

Communicating with you

We send service-related messages (e.g. booking confirmations and reminders) as necessary to perform our contract. Where you have agreed, we may also send you relevant information about our organisation and decluttering services (e.g. tips, offers, or news). You can opt out of marketing at any time by contacting us or using the unsubscribe option in any marketing email. The legal basis for marketing is your consent; for service messages it is contract performance.

Legal basis for processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data only where we have a valid legal basis. The main bases we rely on are: (a) performance of a contract: where processing is necessary to perform our contract with you (e.g. delivering the decluttering or consultation service you have booked); (b) consent: where you have given clear consent for a specific purpose (e.g. receiving marketing or the use of certain cookies); (c) legitimate interests: where processing is necessary for our legitimate interests (e.g. improving our website and services, preventing fraud, managing complaints, or communicating with you about your booking), provided your interests and fundamental rights do not override those interests; and (d) legal obligation: where processing is necessary to comply with a law. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal. Where we rely on legitimate interests, you have the right to object to the processing in certain circumstances.

Data retention

We keep your personal data only for as long as necessary for the purposes set out in this policy. In practice, we retain contact and transaction data for the duration of our relationship and for a reasonable period thereafter (typically up to seven years from the last transaction or communication) for legal, tax, accounting, and complaint-handling purposes. After that period, we securely delete or anonymise your data so that it can no longer be attributed to you. Shorter retention periods may apply to certain categories (e.g. technical logs or marketing preferences) in line with our internal policies or applicable law. If you exercise your right to erasure, we will delete or anonymise your data earlier unless we are required or permitted to retain it by law. You can request details of our retention periods by contacting us.

Sharing your data

We do not sell, rent, or trade your personal data. We may share your data only in the following circumstances.

Service providers

We may share your data with carefully selected service providers who assist us in operating our website, processing payments, hosting our systems, or delivering our decluttering and consultation services (e.g. IT support, payment processors, video-call platforms for online consultation, or cloud storage providers). Such providers act as processors (or sub-processors) and are contractually bound to use your data only for the purposes we specify and in accordance with applicable data protection law. We do not allow them to use your data for their own purposes.

Public or regulatory authorities

We may disclose your data to public or regulatory authorities when required by law (e.g. in response to a court order, subpoena, or request from a law enforcement or tax authority). We may also disclose data where we reasonably believe it is necessary to protect our rights, your safety, or the safety of others.

Transfers outside the UK or EEA

Your data is primarily processed within the United Kingdom. If we or our service providers transfer data outside the UK or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as adequacy decisions by the relevant authorities, standard contractual clauses approved by the UK or EU, or other mechanisms permitted by applicable data protection law. You may request details of the safeguards we use by contacting us.

Your rights

Under UK and applicable data protection law, you have the following rights in relation to your personal data. These rights are not absolute and may be subject to conditions or exceptions under the law.

Right of access

You have the right to obtain confirmation as to whether we process your personal data and, if so, to access that data and to receive certain information about how we process it. We will provide a copy of your data free of charge; we may charge a reasonable fee for additional copies or where the request is manifestly unfounded or excessive.

Right to rectification

You have the right to have inaccurate personal data corrected and, taking into account the purposes of the processing, to have incomplete data completed.

Right to erasure

You have the right to request the erasure of your personal data in certain circumstances (e.g. where the data is no longer necessary, where you withdraw consent, or where the data has been unlawfully processed). This right is subject to exceptions (e.g. where we need to retain data for legal obligations).

Right to restrict processing

You have the right to request that we restrict the processing of your data in certain circumstances (e.g. while we verify the accuracy of data or where you have objected to processing and we are considering whether our legitimate interests override yours).

Right to data portability

Where the processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

Right to object

You have the right to object to processing based on legitimate interests or on the performance of a task in the public interest. You also have the right to object at any time to processing for direct marketing. Where you object, we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or for the establishment, exercise, or defence of legal claims.

Right to withdraw consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

Right to lodge a complaint

You have the right to lodge a complaint with a supervisory authority. In the United Kingdom, the supervisory authority is the Information Commissioner's Office (ICO), whose website is ico.org.uk. We would encourage you to contact us first so that we can try to resolve any concern.

To exercise any of these rights, please contact us using the details on our website. We will respond within one month (or within any extended period permitted by law). We may need to verify your identity before processing your request.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction. These measures include: secure storage and transmission of data; access controls and authentication; staff training on data protection; and regular review of our security practices. We take care to ensure that contact and session information relating to our decluttering and online consultation services is handled securely. No method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security but we are committed to protecting your data to the best of our ability. We encourage you to use secure channels when sending us sensitive information and to keep your own login details and devices secure.

Children

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us and we will take steps to delete such data.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The current version will always be available on our website at bryxemaroakhexei.ddd. We will indicate the date of the last update at the top or bottom of the policy. Where we make material changes that affect how we use your data or your rights, we will notify you by a notice on our website, by email, or by other appropriate means where required by law. Your continued use of our website or services after the effective date of the changes constitutes acceptance of the updated policy, except where your consent is required by law for the new processing. We encourage you to review this policy periodically.

Contact

For any questions about this Privacy Policy or our use of your personal data in connection with our decluttering and organisation services, or to exercise your rights, please contact us at the address, phone number, or email set out on our website. We will respond as soon as practicable and in any event within the time limits required by applicable law.